Terms and Conditions

SCOPE OF THE GENERAL CONDITIONS
These General Terms and Conditions of Business constitute the basic framework
of regulation of the relations established between Karibú Campers, whose company name is
is Mauricio Valdivieso (hereinafter referred to as Karibú Campers or "the agency" or "the
company"), as organiser of the trip, with registered office at Alameda de Capuchinos 88, Malaga, 29013. CIF/ NIF: Y8506058M and the consumer, hereinafter referred to as "the customer", "the consumer".
or "the traveller", who accesses the site to find out about and contract services
offered through the website https://www.karibucampers.com.
All contracts with Karibú Campers are subject to the following conditions.
The following general sales conditions are freely advertised in order to enable you to
each customer can know and verify the purchase and the specific terms. The
customer declares that he/she is of legal age and has the legal capacity necessary to
contracting the services offered on the website https://www.karibucampers.es/, in accordance with
with these conditions.
These General Terms and Conditions of Business are governed by the provisions of the
Royal Legislative Decree 1/2007, of 16 November, of the General Law for the
Defence of Consumers and Users and other complementary laws, as amended by
by Royal Decree-Law 23/2018 of 21 December 2018 on the transposition of Directives
in the field of trade marks, rail transport and package travel and services of
linked travel, Law 4/2022 of 25 February on consumer protection
and users faced with situations of social and economic vulnerability, and by the Law
7/1998, of 13 April 1998, on general contracting conditions and, therefore, on the
The following is provided below.
The general terms and conditions are intended to regulate the contractual terms and conditions for
the provision of the services by Karibú Campers, and, where appropriate, the
consideration owed by the customer to Karibú Campers, for the use by Karibú Campers of
certain services. The provision of services will be carried out through
the collection, provision, organisation, use and management by Karibú Campers of
the technical, human and operational resources necessary for this purpose and, as long as and as far as
in any event, in consideration of the prices in force at any given time when
services are chargeable. The mere browsing of the website https://www.karibucampers.com
shall not be considered as a service.
Karibú Campers takes special care of and protects the traveller under the terms detailed in
these general terms and conditions, as well as in the LEGAL NOTICE and PRIVACY POLICY.
PRIVACY by means of:

Group Travel

1. DEFINITIONS
   A. Combined journey: a journey where at least two services are combined in the following way
   travel for the purposes of the same journey or holiday, provided that the combination is
   formalised in a single contract irrespective of whether or not it is requested by the
   traveller. A package holiday is also considered to be a journey that, despite
   be formalised in several contracts,

• It is carried out in one of our points of sale.
• The combination of travel services is selected before the
  traveller consents to pay.
• It is offered, sold or invoiced by the organiser or, where appropriate, the
  retailer, on a flat-rate or lump-sum basis.
• Is advertised by the organiser or, where appropriate, the retailer, as "travel
  combined".
• Such contracts entitle the traveller to choose between a selection of
  various travel services.
  Lastly, package travel contracts are also those contracts which
  formalised at https://www.karibucampers.com (through a booking process
  online connected), in which the traveller enters into a single contract with the
  employer, but several with the providers of the services contracted by the employer.
  the traveller at the latest within 24 hours after full payment of the trip and confirmation from
  the last reservation.
  A package trip is also considered to be a combined trip if it combines a service of
  travel (transport, accommodation and car rental) and additionally, one or
  more tourist services
  B. Travel service: travel services are passenger transport, the transport of passengers, the
  accommodation, the rental of camper vans and any other tourist service which is not an integral part of a travel service mentioned above.
  C. Combined Travel Contract: is one that is formalised in a single contract.
  for the total cost of the entire trip or, the conclusion of several contracts for
  each of the travel services included in the package tour offered.
  D. Commencement date of the package: is the day on which the package begins.
  performance of the travel services included in the contract.
  E. Repatriation: the return of the traveller to the place of departure or elsewhere.
  agreed by the contracting parties.
  F. Non-conformity: non-performance or improper performance of services.
  included in a package tour.
  G. Traveller: any person who intends to enter into a contract or who has
  right to travel under a contract.
  H. Entrepreneur: one who serves travellers face-to-face or online,
  whether acting as an organiser, retailer, service provider or service provider
  travel or as a travel service provider.
  I. Organiser: is considered to be an entrepreneur who combines and sells or offers
  package tours directly, through or together with another entrepreneur.
  J. Retailer: an entrepreneur other than the organiser who sells or offers to sell or offer the
  combined trips by an organiser.
  K. Non-conformity: the non-performance or improper performance of the
  travel services included in a package travel contract.
  L. Minor: any person under the age of eighteen years.
  M. Unavoidable and extraordinary circumstances: these shall be considered to be those
  situations that are beyond the control of the party alleging the situation and
  the consequences of which could not have been avoided even if they had been
  taken all reasonable measures.
  N. Point of sale: means any retail outlet,
  both movable and immovable property, or to a retail website or to
  a similar online retailing device, even where these sites
  web or devices are presented to travellers as a single device,
  including a telephone service.
  O. Establishment: access to and establishment of a non-wage-earning economic activity.
  and the incorporation and management of companies and in particular of
  companies, in accordance with the conditions laid down by law, for a duration of
  indeterminate, in particular by means of a stable infrastructure.
  P. Pre-contractual information: Pre-contractual information means pre-contractual information,
  that which the organiser or, as the case may be, the retailer is obliged to make available
  to the traveller before the traveller becomes bound by any contract or agreement or
  offer.

CHARACTERISTICS OF THE SERVICE
Karibú Campers, seeks to achieve adventure trips in camper vehicles, in order to deliver an innovative experience to a group of travellers.
We want the traveller to be an active part of the journey, involving him/herself in the development of the
and integrating into the group and living the experience at the destination. The client, by
contracting the trip, you should understand and accept the philosophy of these trips, be flexible
and be open to adventure.
The client knows and accepts that Karibú Campers' own philosophy, nature,
and development of their journeys, they need a certain flexibility, so that the
customer shall accept during its preparation and/or execution the various proposals
The itinerary shown for each journey is merely representative of the
type of suggested activities that could vary.
The client is aware that the nature of the trip is of an adventurous nature and that he/she can
involve a certain personal risk by assuming and accepting this risk.
The traveller is aware that, in certain destinations, there may be certain
political, cultural and geographic circumstances that may entail certain political, cultural and geographical
risks and pose physical challenges of a higher nature than those that can be presented
in their daily lives.
The traveller is aware of and declares that he/she has at least considered and weighed risks
potential, dangers and challenges, and expressly assumes those inherent to the journey that
is proposed to be carried out.
Karibú Campers will be able to link two groups at the same destination and on the same dates,
in the event that there are two groups with different age ranges and so it is necessary to
required for both journeys to take place.
2.1. Functioning of the trip and the role of the co-ordinator
Karibú Campers selects one or two coordinators to accompany the group during the stay in
destination. The coordinators are people with a wide experience in travel to and from the destination.
adventurous, English-speaking, problem-solvers, with social and interpersonal skills.
group management. The coordinator's role is to support the group in matters of
logistics to ensure the smooth running of the trip. However, the
The coordinator is not a professional or qualified guide and therefore does not have the necessary
comprehensive knowledge of the history and monuments of the site, or any other
another skill limited to professional guides.
The coordinator's tasks on the trip are to coordinate and look after the group.
during service, with the ability to make decisions affecting the route,
or even to modify it if and when circumstances so require, in the case of
based on their travel experience and ensuring the safety of the group, as well as on the basis of their
to the information available in the trip report provided by Karibú Campers.
In relation to those travel services not included in the travel programme
organised by Karibú Campers to be hired at the destination by customers, the
coordinator will be in charge of guiding and proposing different service options
(parking, transport and optional activities) and must be reserved by the travellers.
The coordinator shall manage and resolve, to the extent possible, the
eventualities that may arise during the trip beyond the control of Karibú Campers,
provide support to the traveller in the event of an unusual circumstance occurring during
the trip and mediate in case of conflict between members of a group.
The trip coordinator is the figure in charge of reaching a consensus on the views of the
group having the final say and decision-making power in the event of failure to reach a decision
consensus among the different members of the group and this in order to ensure
the safety and smooth running of the trip. Making a reservation with
Karibú Campers implies that the traveller expressly agrees to submit to the authority of Karibú Campers.
of the travel coordinator and will comply with his or her instructions for the smooth running of the trip.
travel.
Substantial changes to the route must be agreed by unanimous agreement of the
group. The itineraries proposed by Karibú Campers may not be faithfully followed.
because their travel is, in essence, flexible, with the group members having
The Committee has also noted that the Commission's proposal for a new law on the protection of the rights of the child has been adopted by the European Parliament and the Council.
Any additional costs that may be incurred by travellers as a result of a
substantial change in the route agreed unanimously will have to be taken on board by each
one of the members of the group.
The coordinator is the link between the client and Karibú Campers during the trip.
In no case shall the coordinator be engaged in the usual duties of an accompanying person.
individual accompaniment or individual care that can be provided by a professional
exceed the responsibilities set out in these general terms and conditions.
The coordinator will be waiting for the group at the destination and will see the group off in the evening.
prior to the end of the trip. It does not constitute an obligation of Karibú Campers nor of the
coordinator accompanying the traveller at the start of the journey and/or on the return journey, it being understood that the coordinator shall
as such the physical presence of the coordinator on the outbound and/or return flight.
The traveller shall, at all times, strictly comply with the laws, customs and regulations of the country.
customs, foreign policy and substance regulation at the place of employment.
destination.
In the event that the traveller commits any unlawful act, any act and omission
that may cause danger or discomfort to the other members of the group, Karibú Campers
may terminate the relationship with the customer without giving rise to a claim for damages.
claim and refund to the customer of any amount.

2.2. Duties of the Karibú Campers traveller

A) Provision of the correct information as it appears in the
official documentation (full name and surname, date of birth,
nationality, passport / ID card number, passport / ID card details, medical form, medical certificate, etc.
if applicable) being solely responsible for the truthfulness and accuracy of the data.
transferred to Karibú Campers in the booking process.
Failure to provide the relevant data required 30 days before the date
departure, the traveller must pay an additional handling fee of €50. If not
If the payment is not made, Karibú Campers will not be able to continue with the booking / contracting process.
The e-mail address provided by the customer must be truthful and in regular use by the customer.
customer's email address. The traveller is responsible for adding the e-mail address
reservas@karibucampers.com within your contacts to make sure that the messages from
Karibú Campers do not go to the "spam" folder.
Persons with reduced mobility and / or special needs, prior to the start of their stay, shall
recruitment, they should bring this circumstance to the attention of
Karibú Campers in order to assess the possibility and feasibility of contracting the trip in accordance with
with its characteristics.
B) Obligations relating to documentation
The traveller must be in possession of a valid passport for entry and exit.
of the country/countries of destination along the travel itinerary with 6 months of validity
on their return from it, as well as any visas, permits and certificates which they
including vaccination insurance, as well as underwriting insurance
compulsory.
It is the sole obligation of the customer to obtain the above-mentioned documentation as follows
and the maintenance of its validity and suitability for the duration of the journey, being of
its liability for any damage caused by non-compliance with the provisions of this article.
This paragraph may occur.
C) Obligations relating to public transport and hire cars
Concerning public transport: The group will travel by public transport.
local. These journeys are not integrated or pre-contracted in the offer of
Karibú Campers trip, unless otherwise indicated, and it will be up to each group to decide on the
means of transport to be used in their journeys. Karibú Campers is not responsible
in the choice of service providers, quality standards,
security measures and possible civil liabilities,
administrative or criminal sanctions that may result from their misuse by the
of the customer or of the driver, if he is a third party.
D) In relation to rental vehicles or camper vans: The cost of these vehicles will be included in the price of the trip. Karibú Campers will reserve
rental vehicles by making it easier to hire them.
Karibú Campers will select as drivers those who have volunteered, if necessary additional drivers will be those travellers who are part of the trip who volunteer. At no time may the coordinator drive a vehicle in the name of the client.
Each member of the group becomes jointly and severally liable in equal shares for the
total amount of cost overruns (amount of fuel, penalties or charges)
additional) that may occur during the journey.
If there are no volunteer drivers and they are indispensable for the implementation of the
Karibú Campers may cancel the trip and reimburse the full amount of the trip.
paid by each passenger.
Car rental companies sometimes require the driver of the vehicle to be in the vehicle.
vehicle provide a credit card as security.

Right of Admission
The following will be refused recruitment and/or expelled from the adventure
who:
1º.- Disrespect fellow travellers, companions,
coordinators or drivers, and all other travel providers, such as
hotel reception staff, waiters and waitresses, among others, as well as to
those who do not submit to group discipline.
2º.- They act in a violent or aggressive manner and/or verbally offend and/or
physically harming third parties, Karibú Campers has zero tolerance for this type of
performances.
3º.- Repeatedly fail to be punctual.
4º.- They incur in the non-payment of private expenses or the theft of
objects in hotels, camper vans and restaurants, as well as objects belonging to fellow travellers.
travel, accompanying persons, coordinators or any other third parties.
5º.- They carry weapons or similar objects.
6th - Carrying and consuming prohibited substances at the place of destination.
7º.- Wear clothing or symbols that incite violence, racism or
xenophobia.
8º - Do not obey the instructions of the coordinators, endangering their own safety.
own safety and that of the group.
Infringement of these rules will result in the expulsion of the traveller from the activity.
If it is in progress, and to the refusal to grant the
contracting in future adventures.
The coordinator at destination is empowered to collect the testimonies.
of the rest of the travelling companions in the group,
accompanying persons and any other third parties in order to corroborate the
behaviour as described above, with the effects of a
possible expulsion from the group, and / or reserve the right of admission in future
experiences.
Given the particularity of the adventures organised by Karibú Campers, the same way,
even if the adventure has already been confirmed, cancellation of the adventure may be made.
travel of those registrants who may be detrimental to the economic interests,
commercial, corporate and any other similar nature of Karibú Campers by
be owners and / or employees of companies whose business and/or activity
similar and/or analogous to those of Karibú Campers.
Karibú Campers reserves the right to request its eventual participants to
fill out a form in order to assess their suitability in the
participation in the specific activity.

PRICE AND METHOD OF PAYMENT
A) Each trip page specifies all the services included, usually the price of the package includes:
- The route designed by Karibú Campers with the main points of interest in the area.
of the country in which the journey takes place.
- The assistance during the whole trip by a coordinator, belonging to
Karibú Campers, responsible for providing or facilitating the elements needed for the
implementation of the trip.
- The provision of assistance by Karibú Campers if the traveller finds himself in
difficulties, especially in cases of extraordinary circumstances and in the event of
unavoidable and those provided for in the applicable regulations.
- All accommodations and activities listed in the itinerary/programme and
that have been confirmed by Karibú Campers prior to the start of the trip.
- Transfers and car rental, where these services are expressly provided,
reflected as included in the contracted programme.
- The possibility of requesting assistance when you have difficulties in submitting a
claim for any non-conformity of the traveller during the journey.
B) The price of the trip does not include:
Any other services not specified in the programme/itinerary as well as airport taxes, taxes and other
entry and exit, additional fees/taxes which may vary according to the
establishment and destination, visas, vaccination certificates, 'extras' such as
tips, coffees, wines, spirits, mineral waters, regular or special meals.
-not even in the case of full or half board, unless
optional hotel services, and, if expressly agreed otherwise in the contract - optional hotel services, and, if
in general, any other service that is not expressly included in the section "If included", or is not specifically detailed in the programme/itinerary, in the contract or in the documentation given to the client when signing the contract.
C) Agreed form of payment

The parties shall agree in the contract that the form of payment shall be in two instalments. Payments may be made by debit or credit card.

 In addition, the following points should be taken into account:

1) Firstly, a reservation payment of 20% of the total final price must be made. This payment is refundable to 95% (minus a 5 % handling fee) before the date set as the last day to cancel the trip for free, which will be stated on the product page and which will correspond to 90 days before the departure of the trip. 

2) If a person has booked a specific trip and wants to cancel after the free cancellation deadline, he/she will not pay for the rest of the trip but will not be refunded the booking fee.

3) Karibú Campers reserves the right to cancel the trip for various reasons. Such cancellation will be at least 2 months prior to departure and only in this case the person will receive 100 % of their booking.

4) Once people have booked, places are full and the free refund cancellation period has passed, the trip will be confirmed.

5) Once the trip is confirmed, the person will have to pay the remaining 80% of the total trip. This payment is non-refundable. If the payment has not been received, it will be understood that the traveller unilaterally withdraws from the contract with the costs and penalties established in RDL 1/2007.

Once the reservation payment (20 %) has been received by Karibú Campers, the company will have 8 working days to confirm receipt of payment to the client by e-mail and will proceed to confirm that there is a place available on the selected trip. 

If the outstanding amounts are not paid in due time and form, complying with the payment schedule, Karibú Campers will understand that the traveller withdraws from the package travel contract and the provisions of Article 160.1 of Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users, shall apply to the traveller.

Users and other complementary laws.

In case of insufficient registrations, the provisions of the section "Termination of the contract by Karibú Campers" shall apply.

D) Price changes:

With regard to the Tourist Tax, this is a tax applied in certain countries.
hotel establishments. Travellers should check whether such a tax is levied according to
their destiny.
As a result of changes in the currency rate applicable to the package,
Karibú Campers can modify the price of the trip.
Any price changes that occur as a result of any of the following
the reasons stated above, will be notified by Karibú Campers to the traveller with the
justification of the increase and its calculation on a durable medium, not later than twenty
calendar days before the start date of the package.
Provided that the travel contract provides for the right of Karibú Campers, to modify the
price, as is the case here, the passenger shall be entitled to a reduction of the price
corresponding to any reduction in the costs referred to in this paragraph
occurring between the date of confirmation of the package booking and
start date. In the event of a price reduction Karibú Campers shall be entitled to
to deduct the actual administrative costs from the reimbursement due to the traveller.
E) Concerning payments and reimbursements
The package trip must be fully paid for in order for the traveller to be provided with
all the benefits of your trip. In the event that the payment is refused by
for any reason whatsoever, the reservation will be cancelled, subject to prior notification.
The Commission will provide information to try to solve the problem of payment.
If full payment of the price agreed in the terms and conditions is not received, the following shall be assumed
that the traveller withdraws from the journey and that the provisions of paragraph
"Termination of the package travel contract by the traveller".
In the event of termination of the package travel contract by the organiser, the organiser must
refund or reimburse the traveller the sums already paid for it, within a time limit of
not more than fourteen calendar days from the date of the end of the journey
combined.
A traveller who fails to show up at the scheduled departure time of the package
contracted, you will not be entitled to a refund of any amount paid, except for the following
there is a different agreement between the parties.
E) Reduction of the price and compensation for damages:
(a) The passenger shall be entitled to an appropriate reduction of the price for any
period during which there has been a lack of conformity, unless the
organiser or the retailer demonstrates that the lack of conformity is attributable to the
traveller.
(b) The traveller shall be entitled to receive adequate compensation from the organiser.
or, as the case may be, the retailer for any loss or damage suffered by him as
consequence of any lack of conformity. Compensation shall be paid without
undue delay.
(c) The traveller shall not be entitled to compensation for damages if
Karibu Campers or, as the case may be, the retailer proves that the non-conformity is:
i. attributable to the traveller;
ii. attributable to a third party not involved in the provision of the contracted services, and
unforeseeable or unavoidable, or
iii. due to unavoidable and extraordinary circumstances.
(d) to the extent that international conventions binding the Union
European Union limit the scope of or conditions for the payment of compensation by
of travel service providers included in a package, the same
limitations shall apply to organisers and retailers. In other cases, the
contract may limit the compensation to be paid by the organiser or by the
retailer provided that such limitation does not apply to personal injury or death.
damage caused intentionally or negligently and that the amount of such damage does not
is less than three times the total cost of the journey.
(e) any right to compensation or reduction of the price under the provisions of
in the implementing law shall not affect the rights of travellers under:
i. Regulation (EC) No. 261/2004 of the European Parliament and of the Council of 11 December 2004 on the application of Regulation (EC) No. 261/2004 of the European Parliament and of the Council of 11 November 2004
of February 2004 laying down common rules on
compensation and assistance to air passengers in the event of a refusal of boarding or disembarkation of an aircraft
boarding and of cancellation or long delay of flights, and repealing the
Regulation (EEC) No 295/91.
ii. Regulation (EC) No 1371/2007 of the European Parliament and of the Council No 1371/2007 of the European Parliament and of the Council of
23 October 2007 on passenger rights and obligations
railways.
iii. Regulation (EC) No 392/2009 of the European Parliament and of the Council No 392/2009 of the European Parliament and of the Council of 23
of April 2009 on the liability of passenger transport operators
by sea in the event of an accident.
iv. Regulation (EU) No. No 1177/2010 of the European Parliament and of the Council of
24 November 2010, on the rights of passengers travelling by air, and on the
by sea and inland waterway and amending Regulation (EC) No .../....
n. º 2006/2004.
v. Regulation (EU) No 181/2011 of the European Parliament and of the Council of No. 181/2011 of the European Parliament and of the Council of 16
of February 2011 on the rights of passengers in bus and coach transport, and by
amending Regulation (EC) No 2006/2004. vi. The conventions
international.
vii. Passengers shall have the right to lodge complaints in accordance with the law.
applicable, these regulations and international conventions.
Compensation or price reduction granted under the law and compensation or price reduction granted under the law and compensation or price reduction granted under the law
under such regulations and international conventions, shall be deducted from the one of
the other to avoid overcompensation.

1. MODIFICATION OF OTHER CLAUSES OF THE CONTRACT
   (a) The package travel contract, with the exception of the provisions of paragraph
   above, may be unilaterally modified by the organiser or, where appropriate
   retail case, prior to the start of the package, provided that the change is
   the contract concluded with the traveller and the contract concluded with the traveller is not insignificant.
   the passenger is informed on a durable medium of the change in price.
   (b) However, in those cases where the organiser is obliged to
   modify some of the main features of the package contained in it
   in the pre-contractual or contractual conditions or proposes to the traveller to increase
   the price of the package by more than eight percent (8%) of the total price,
   always before the start of the package, the traveller will have the possibility to
   accept the proposed change or terminate the contract without penalty.
   (c) In the event that the substitute package for the modified package is of a quality or
   lower cost, the passenger is entitled to a reduction in the price.
   (d) Changes to contract clauses must be communicated to the traveller
   without delay and with reference to: the impact of the change on the total price
   of the package; the time limit within which the traveller must communicate his/her decision to
   resolve or accept the modifications and what happens if the traveller does not communicate anything, and
   where appropriate, the substitute journey offered and its price.

• In the event that the traveller requests voluntary changes to his or her trip
  prices of tourist services may not correspond to the prices of the services offered.
  published in the prospectus or pre-contractual terms and conditions which gave rise to the
  contracting.

1. ASSISTANCE
   (a) The traveller may send messages, requests or complaints concerning the
   execution of the package directly to the retailer through which the package was
   acquired. The retailer shall pass on such messages, requests or complaints to the
   organiser without undue delay. For the purposes of compliance with the terms or
   limitation periods, acknowledgement of receipt by the retailer of the messages,
   requests or complaints shall be considered as acknowledgement of receipt by the organiser.
   (b) The organiser and the retailer shall provide adequate assistance and without
   undue delay to the traveller in distress, in particular in the case of circumstances
   and extraordinary circumstances, in particular by means of:
   i. the provision of adequate information on health services, health care services, health care services
   local authorities and consular assistance;
   ii. assistance to the traveller in establishing long-distance communications; and
   iii. assistance in finding alternative travel arrangements.
   (c) The organiser and, if applicable, the retailer may charge a reasonable surcharge
   for such assistance if the difficulty has arisen intentionally or by
   negligence of the passenger. Such surcharge shall not in any case exceed the actual costs
   incurred by the organiser or the retailer.
   (d) If it is impossible to ensure the return of the traveller as agreed in the contract
   due to unavoidable and extraordinary circumstances, the organiser or, where appropriate,
   the retailer shall bear the cost of any necessary accommodation, if possible from
   equivalent category, for a period of not more than three nights, the cost of which is
   excess on account of the traveller.
2. ASSIGNMENT OF THE PACKAGE TRAVEL CONTRACT
   In order for the traveller to have the right to assign the package travel contract to another
   person, the addressee must meet all the conditions applicable to that person.
   contract, which must be communicated in advance to the organiser or, where applicable, to the
   retailer, a reasonable period of notice of at least 30 calendar days before the
   start of the package tour.
   Both the transferor and the transferee shall be jointly and severally liable for payment of the
   amount outstanding, as well as of any additional costs which it has caused
   the transfer. For this purpose, the organiser or the retailer must provide the following information
   to the transferor the proof of the additional costs.
   In case you are unable to make the trip and wish to transfer your booking, you should
   to request it by e-mail at reservas@karibucampers.com.
   The handling fee for the transfer is set at €50.
   The assignment will be considered effective when Karibú Campers notifies the assignor and the assignee of the assignment.
   The transferee shall comply with the The transferee shall comply with the
   age and gender characteristics required for such travel.
   Travel services contracted in a personal and non-transferable name (flights, flights, or
   internal transfers, among others) will have to be paid as an extra expense.
   to give effect to the transfer.
3. TERMINATION OF THE PACKAGE TRAVEL CONTRACT BY THE TRAVELLER
   At any time, but always before the start date of travel
   The passenger may terminate the contract by paying a penalty.
   So-called "force majeure of a personal nature" shall not entitle the traveller to the right to travel on the basis of
   right to a full refund of any payment made.
   In the event that the contracted and cancelled services, which form part of the trip, are not available to the client.
   combined, would be subject to special economic conditions of
   contract, the cancellation fees for cancellation shall be those established by
   the provider of each service.
   A traveller wishing to terminate his contract must notify the contracting party by mail.
   e-mail to the address reservas@karibucampers.es or postal communication to the
   address given in the heading of these general terms and conditions.
   In the event that the trip is cancelled by sending an e-mail outside the country of origin, the trip will be cancelled.
   from Monday to Friday from 9:30 a.m. to 7:00 p.m., the cancellation shall be deemed effective.
   the next working day. In the event of cancellation by post, the following will be sent to you
   The cancellation will be effective as soon as Karibú Campers confirms receipt of the cancellation.
   same.
   
   

Group Travel Cancellation Conditions

There are two types of states in the Karibú Campers trips, states which can be
display in almost confirmed and confirmed.
"Near-confirmed travel" means travel for which it is not, at the moment, confirmed that the
minimum number of passengers to carry them out.
"Confirmed trips" means trips for which the number of trips is currently confirmed.
minimum number of passengers to carry them out.
The latter are WITHOUT CANCELLATION OPTION.

Karibú Campers will apply the following cancellation charges in the form of a penalty if
the cancellation occurs at one of these stages of the journey:

Travel status " ALMOST CONFIRMED".

• From payment of the travel booking until the free cancellation deadline 90 days before travel, the traveller can recover the full 95% of the booking (5% handling fee).
• 89 days prior to travel, the traveller will not be able to recover his or her reservation.

Travel status "CONFIRMED".

• No refunds will be possible.

The amount corresponding to the refund will be offered to the client in the form of a bank transfer or in the form of a voucher which can be used to book another Karibú Campers trip in the future.
3 months from the effective date of the cancellation.
If the passenger does not show up at departure, he/she is obliged to pay the full amount of the
travel.
Irrespective of the above, and in particular with regard to
tickets by plane, train, ship or any other means of transport, the undertaking shall not
guarantees the return of the amount of the same once they have been issued, being
subject the passenger to the rules laid down by each transport company, (the
Most airline tickets, once issued, cannot be changed or refunded.
cancellations), provided that the ticket has been issued and paid for at the time
of the cancellation of the trip.
In the event that advance payments have been made, either by the agency or by
by the trip coordinator, for the rental of hotels, activities, or
car rentals, and such payments are part of the budget given to the traveller,
if the customer cancels the trip within the last month prior to departure, and provided that
If your seat is not occupied by another passenger, you will have to pay your share of the
The Commission shall not penalise the other members of the
travel.

They shall have the right to terminate the contract and shall be entitled to full reimbursement of the price of the
combined trip:
(a) travellers whose contracted journeys involve circumstances
unavoidable and extraordinary circumstances at the place of employment, or in the immediate vicinity, that
significantly affect the performance of the journey or the carriage of passengers to and from the airport.
place of destination.
(b) if any of the essential elements of the voyage are significantly altered; or
combined other than price.
(c) in the event of cancellation of the package by the operator responsible for the package
prior to the start of the journey, the traveller shall also be entitled to receive a
compensation.
(d) in the event of non-performance of services where this would substantially affect the
execution of the package and the organiser or, as the case may be, the retailer fails to
to solve the problem.
(e) in exceptional circumstances, such as severe problems
security risks that may affect the journey, travellers will also not be required to pay
no penalties.
Travellers shall be entitled to a price reduction and/or compensation.
for damages in the event of non-performance or improper performance of the
travel services.
Package holidays are not subject to the right of withdrawal, although those
travellers contracting a package tour outside the establishment, (not to be confused with the
with respect to contracts concluded at a distance) shall have 14 days within which to
exercise your right of withdrawal with Karibú Campers.

1. TERMINATION OF THE CONTRACT BY Karibú Campers
   Karibú Campers may cancel the package travel contract and reimburse the traveller for the amount paid.
   all payments made by it, but without assuming any liability
   by compensation, provided that the legal conditions laid down are met.
   in Royal Legislative Decree 1/2007.
   Karibú Campers may cancel the contract without being liable for further compensation.
   If the number of persons registered for the trip is less than the minimum number of persons, the number of persons registered for the trip may not exceed the minimum number of persons.
   specified for it and Karibú Campers notifies the traveller of the cancellation as soon as possible.
   at the latest 30 calendar days before departure in the case of journeys of more than
   six days in duration.
   
   In case of cancellation by Karibú Campers due to lack of customers
   to complete the minimum group, we would give, as a commercial deference, the option to
   change of journey free of charge, 100% voucher of the amount paid which may
   to be used on any of our Karibú Campers trips within one year or the
   full refund of the amount paid by the customer.
   In addition Karibú Campers may cancel the contract without being liable for
   any additional compensation if it is unable to perform the contract
   due to unavoidable and extraordinary circumstances and the traveller is notified of the cancellation
   without undue delay before the start of the package.
2. MANAGEMENT COSTS
   For providing the traveller's data within 30 days: 50€.
   For change of journey: 50€.
   Per travel assignment: €50
   For change of booking details: 50€.
   All travel changes (as well as the request for secondment) have to be
   communicated via e-mail to reservas@karibucampers.com. In the
   in case the request is made by sending an e-mail outside of the
   The communication shall be deemed effective from Monday to Friday from 9:00 a.m. to 7:00 p.m. on
   next working day.
   In the event of a change of journey (change of dates and/or change of destination), some
   clauses of the travel contract may be amended by letter of
   The new terms and conditions will be sent in advance and will have to be
   accepted by the customer for the change to become effective. Requests for
   travel changes are subject to prior acceptance by Karibú Campers.
3. LIABILITY FOR BOOKING ERRORS
   Karibú Campers will be held responsible for errors due to technical defects that are
   in the reservation system which are attributable to it, as well as for any errors
   committed during the booking process, when Karibú Campers has agreed to manage
   the booking of a package holiday.
   Karibú Campers shall not be liable for booking errors attributable to the traveller* or to the traveller's fault.
   caused by unavoidable and extraordinary circumstances.

• When making the reservation, the traveller shall enter his full name and surname as well as
  as they appear in their official documentation. Karibú Campers shall not be liable for
  consequences of inaccurate data.

1. PROTECTION OF PERSONAL DATA
   In compliance with Organic Law 3/2018, of 5 December, on the Protection of Human Rights and Fundamental Freedoms (Ley Orgánica 3/2018, de 5 de diciembre, de Protección de
   Personal Data and the guarantee of digital rights and the European Regulation
   2016/679 on the protection of natural persons with regard to the protection of individuals with regard to the processing of personal data and on the
   processing of personal data and to the free movement of such data, the agency and
   the traveller undertakes to respect and comply with the regulations in force in this area.
   matter.
   In the event that you do indeed contract with the agency, the information
   data protection information shall be handed over by the agency to the traveller on the
   time provided for in the law. You can also see our policy of
   privacy and data protection.
2. LIMITATION OF ACTIONS
   The statute of limitations shall expire after two (2) years for actions arising out of the
   rights recognised in the Law, which shall begin on the day of the celebration of the
   contract.
3. APPLICABLE JURISDICTION
   The parties contracting under these general terms and conditions,
   are subject to the Courts and Tribunals of the domicile of the traveller or the domicile of the
   employer, at the choice of the traveller, to resolve any discrepancies or complaints
   the interpretation or the performance of the package travel contract and of
   these general conditions.
   
   ANNEX I
   CONSENT FOR DISTRIBUTION LIST VIA WHASTAPP
   For operational reasons, Karibú Campers informs that in the organization of the group trip of which
   you are going to be an integral part, a Whatsapp mailing list is created and includes
   all participants who have registered for the travel programme.
   In order to speed up the management of the contracted services and communications with the
   between the organiser and the travellers participating in the programme, and with full respect to the
   duty of confidentiality as provided for in art. 5 of Organic Law 3/2018, of 5 December 2018, on the
   December, on the Protection of Personal Data and the guarantee of digital rights, and to the
   principles of data processing as set out in Art. 5 of Council Regulation (EU) 2016/679 of
   European Parliament and of the Council of 27 April 2016 on the protection of the European Union's financial interests and of the European Parliament and of the Council of 27 April 2016 on the protection of the European Communities' financial interests.
   natural persons with regard to the processing of personal data and to the free movement of personal data
   Karibú Campers, with NIF: Y8506058M and registered office at Alameda de Capuchinos 88, Malaga, as responsible for the processing of your data, requests the express consent of the traveller by accepting these terms and conditions.
   No data will be passed on to third parties unless you have given us your consent to pass on the data or you have given us your consent.
   by legal obligation. We also inform you that you can object to such processing at
   at any time by writing to the agency at contacto@karibucampers.com.
   
   ANNEX II
   AUTHORISATION FOR THE USE OF IMAGES
   As the contracting party of the group trip with the agency Karibu Campers, I AUTHORIZE
   I expressly authorise the use of my image, obtained in the course of this trip, for the purpose of
   the promotion of the same both on the web and on social media, being also able to deal with my
   image for such purposes, knowing that I may object to such processing at any time.
   at any time by writing to the agency at contacto@karibucampers.com.
   If image rights exist, they are transferred free of charge for a period of time.
   indefinitely, with no time limit or termination of this document being fixed,
   However, this authorisation may be withdrawn at any time through the channels indicated above.
   for communication in the previous paragraph.
   Karibu Campers , in compliance with Regulation - EU-2016/679 of the European Parliament and of the Council of the European Union
   Council of Europe, in its article 5.1, on data protection, and by the Law on the protection of personal data, in its article 5.1, and by the Law on the protection of personal data, in its article 5.2.
   Organic Law, 1/1982 and its amendments, on the civil protection of the right to honour and privacy.
   and family, informs that the personal image will be treated in a lawful, loyal and fair manner.
   transparent in relation to the data subject, and in strict compliance with the LOPDGDG.
   3/2018 of 5 December on digital guarantees, in its Title II and its articles.
   Pursuant to Organic Law 1/1982 of 5 May 1982 on the civil protection of the right to privacy and the right to privacy.
   honour, to personal and family privacy and to one's own image, there shall be no unlawful interference
   when the graphic information relates to a public event or occurrence when the graphic information relates to a public event or occurrence when the
   image of a particular person appears to be merely incidental.
   The Traveller declares that he/she is aware of and has accepted the Privacy and Data Protection Policy.
   by Karibú Campers available on their website https://www.karibucampers.com/.
   
   ANNEX III:
   ADDITIONAL MANDATORY PRE-CONTRACTUAL INFORMATION
   The combination of travel services offered to you is a package tour in the sense of the
   Texto refundido de la Ley General para la Defensa de los Consumidores y Usuarios y otras
   complementary laws, approved by Royal Legislative Decree 1/2007, of 16 November.
   Therefore, you will enjoy all the rights that apply within the EU framework to the
   package tours. The organising company(ies)/retailer(s) shall be responsible for the
   correct execution of the package in accordance with the obligations incumbent upon them
   by its scope of management.
   In addition, as required by law, the organising company(ies)/retailer(s) is (are)
   covered by a guarantee to reimburse you for payments made, and, if the transport is
   included in the journey, ensure their repatriation in the event of their insolvency(ies).
   Main rights under the revised text of the General Law for the Defence of Human Rights and Fundamental Freedoms (Ley General para la Defensa de los
   Consumers and Users and other complementary laws, approved by Royal Decree
   Legislative Decree 1/2007 of 16 November 2007:
   - Travellers will be provided with all essential information about the package trip before
   conclude the contract.
   - There shall always be at least one entrepreneur responsible for the proper execution of all
   the travel services included in the contract.
   - Travellers shall be provided with an emergency telephone number or the contact details of a
   contact point where they can get in touch with the organiser or the retailer.
   - Travellers may transfer the package to another person with reasonable notice and,
   where appropriate, subject to the payment of additional costs.
   - The price of the package may only be increased if specific costs are incurred (e.g. for
   for example, in fuel prices) and is expressly stipulated in the contract, and in
   in no case in the last 20 days prior to the start of the package. If the increase
   price exceeds eight percent of the price of the package, the traveller may terminate the package at any time.
   to the contract. If the organiser reserves the right to increase the price, the traveller will have to
   The right to a reduction of the price if the corresponding costs are reduced.
   - Travellers will be able to terminate the contract without penalty and obtain the
   full reimbursement of all payments made if any of the following is significantly modified
   the essential elements of the package other than the price. If the trader
   responsible for the package cancels the package before its commencement, travellers shall be entitled to the
   reimbursement of payments made and, where appropriate, compensation.
   - In exceptional circumstances, e.g. in cases where the place of employment contains
   serious security problems that may affect the package, travellers may
   terminate the contract before the start of the package without penalty.
   - In addition, passengers may terminate the contract at any time before the start of the journey.
   package by the payment of a termination penalty, which is adequate and
   justifiable.
   - If, after the start of the package, no significant elements of
   In this case, suitable alternative arrangements shall be offered to the passenger at no additional cost. The
   travellers may terminate the contract without penalty in the event of non-performance.
   of the services where this would substantially affect the performance of the package and the
   organiser or, as the case may be, the retailer fails to solve the problem.
   - Travellers shall also be entitled to a price reduction and/or compensation.
   for damages in the event of non-performance or improper performance of the services of
   travel.
   - The organiser and the retailer shall provide assistance to the traveller in the event that the traveller
   is in difficulties.

Rent a car

Karibú Campers works with various suppliers (partners) of camper vans, whose terms and conditions may vary according to each partner.

Karibú Campers acts as an intermediary and is only responsible for the management and booking of the vehicle, and shall not be liable for any costs or damages arising from incidents during the trip. In the event that the renter's insurance (included in the booking) does not cover the additional costs of an accident in which the driver of the vehicle is involved, the partner or supplier may charge these additional costs to the driver of the vehicle, as he/she is the one who caused the accident.

Terms and Conditions as a Karibú Campers Partner

OK MOBILITY

These GENERAL CONDITIONS FOR HIRING A VEHICLE (hereinafter "General Conditions") regulate the contractual relationship between OK MOBILITY ESPAÑA S.L.U. (hereinafter, "OK MOBILITY or "Lessor") and the paying customer (hereinafter, "Lessee"), by virtue of which the former grants the latter the use of a vehicle (hereinafter, "Vehicle") for the term, price and other conditions stipulated by the parties in the rental contract (hereinafter, "Contract"), which shall be made and signed at the Lessor's premises. If there is any discrepancy between the content of any point of the General Conditions and those of the specific conditions signed between the parties, the latter shall prevail. It is the Lessee's responsibility to keep a copy of this contract in a visible place in the vehicle at all times.

Subject matter of the contract: It is the rental without driver of the Camperised Vehicle with the equipment described in the particular conditions of the Contract and, if applicable, of the extra or optional accessories reserved by the client for the private transport of passengers, pets and their luggage, as well as the overnight stay, camping and meals, if applicable, complying with all the General Conditions established in this document.

2. Rental period, check-out, check-in and extension: The minimum rental period shall be 1 day (24 hours) and the maximum shall be determined in the Contract. The rental days will be calculated in periods of 24 hours, OK Mobility granting a courtesy period of 60 minutes from the date and time of the Vehicle Check-In specified in the Contract. Failure to comply with the above period will entitle the Lessor to charge the rental amount from the end of the contract until the return of the Vehicle, according to the General Price List in force, established in the Price List attached to the Contract, mileage, damages and a penalty for the economic damages caused, adding said amount each day, from the date that the Check-In should have been carried out until the return or recovery and preparation of the Vehicle. If the Vehicle is abandoned, in addition to the aforementioned, a vehicle recovery fee will be charged, plus all expenses and costs derived from its recovery. If Check-In is carried out before the end of the period, no amount of the price subscribed in the Contract will be returned or refunded to Renter, as this is considered a unilateral termination of the Contract by Renter. If Renter fails to comply with any of the points set out in the General or Particular Conditions set out in the Contract, Lessor reserves the right to withdraw the vehicle from Renter at any time, and Renter may request damages from Renter. For operational reasons of revision of the vehicle, the lessor reserves the right to replace the vehicle at any time with another vehicle of similar characteristics, informing the lessee in advance. Check-Out and Check-In will take place at the OK Mobility premises where the Contract was signed, within the terms and conditions stipulated in the particular conditions of the Contract. OK Mobility offers that the Check-In of the Vehicle by the Renter can be carried out in other facilities of the company, different from where the Contract was signed (One Way fee), according to the conditions and restrictions of the service itself, indicated in our website and those established in point 15, in the same terms and conditions stipulated in the particular conditions of the Contract, and the Renter must pay the One Way fee. If the Check-In is not carried out or the Vehicle is abandoned, Renter will be charged the additional cost of the Vehicle recovery fee plus all the expenses and costs derived from the recovery together with the rental days due, according to the General Rate in force, established on the website or Renter's facilities in the periods understood from the moment established in the Contract as Check-In until the effective recovery and preparation of the Vehicle.

2.1. Extension of the ContractThe Hirer must give notice, by telephone and/or in person at one of our OK Mobility Stores, at any time before the end of the rental period established in the Contract. The minimum period for extending a contract shall be at least 1 day (24 hours), which may be extended according to the particular conditions of the Contract and the Vehicle hired, subject to availability. In the event that the Renter wishes to keep the Vehicle for a longer period than initially agreed, the Renter undertakes to obtain prior express authorisation from the Lessor and to immediately pay the amount of the additional deposit for such extension, the price applicable to the rental extension period being that indicated in accordance with the General Price List in force, established on the OK Mobility website or facilities or other means considered by OK Mobility. In no event shall the price at the commencement of the Lease be used for an extension of the Lease. The Lessor reserves the right to refuse requests for extensions for operational reasons. The use of the vehicle after the end of the rental period or its extension will be understood as an unauthorised use for the purposes of point 11 of this contract, and a complaint will be filed for misappropriation. The delivery or return of the vehicle outside office business hours entails a mandatory surcharge.

2.2. Check-out and Check-in times: Due to the items to be checked both on delivery and return, it is recommended that the client arrives well in advance, this process can take approximately 1.5 hours in order to carry out the relevant checks; otherwise the Hirer will be responsible for any shortcomings, faults or damages that are not checked.

3. Driver(s): The hirer and additional drivers must be at least 18 years of age and have been in possession of a driving licence for at least one year. European identity card or passport and driving licence must be presented, both documents must be valid for the entire rental period, in physical format, legible, in good condition and accepted by the legislation of the country. The valid driving licences of EU and EEA (Iceland, Liechtenstein and Norway) citizens are accepted by law and valid for driving in Spain. Licences issued in third countries will be accepted if they comply with the requirements of Art. 21 of the General Regulations for Drivers; provided that the licence is in force, the holder is of the age required in Spain to obtain an equivalent Spanish licence and that no more than six months have elapsed since the holder acquired normal residence in Spain. In all other cases, it will be necessary to present an international licence together with the valid driving licence issued by the country of origin. For further information, we recommend that you consult the website of the Spanish Traffic Department (DGT): DGT - Permisos válidos para conducir en España or contact the consulate in Spain of the country of issue of your licence. It is the customer's responsibility to check whether their driving licence is valid for driving in Spain. Driving licences will be accepted in electronic or digital format, in the official applications, but will not be accepted in photographic format or as a copy. Point 9.1. establishes the coverage of Young driver (from 18 to 25 years old, both included) and additional driver (second driver and third driver).

4. Vehicle Maintenance: The lessee receives the vehicle, equipment and accessories in perfect condition, and must keep it in good condition; no exterior or interior modifications are permitted; if any type of modification is made, the lessee will be charged for the restoration of the vehicle to its original condition plus any possible damages. Repairs in a workshop or replacement of spare parts may only be carried out with the express written authorisation of the Lessor. No repair costs will be reimbursed unless prior consent and acceptance by the Lessor of the estimate and the workshop carrying out the repair has been obtained. In the absence of such express written consent, the Lessee shall be solely responsible for the payment of such expenses, both workshop and spare parts.

5. Vehicle Identification: Renter must keep OK Mobility stickers, number plate holders and lettering on the rented Vehicle in order to be able to be identified. The removal of these elements will entail a restitution surcharge plus the payment of the possible administrative penalty imposed for this concept. According to certain municipal ordinances, you must also place in a visible place, at all times, the document given to you to show that the vehicle is rented, if you fail to comply with this obligation, you must assume this penalty and pay the management costs set out in point 12.

6. Found objects: Renter must empty the Vehicle of personal belongings. The Lessor is not responsible for any object found in the Vehicle. Notwithstanding the above, any object found in the vehicle may be returned to Renter upon express written request to customerservice@okmobility.com. In this case, the Lessor will charge a fee for the shipping of the objects in addition to the costs associated with their delivery, which will be borne entirely by the Lessee.

7. In case of breakdown or accident outside the agreed rental period: Upon termination of the contractual relationship between the Hirer and the Lessor (hereinafter referred to as the Parties), the Hirer shall be liable to 100% for the payment of repairs and expenses incurred to the Vehicle.

8. Prices and tariffs: The prices of the Contract shall be in accordance with the General Price List in force, which is displayed at the disposal of the public on the premises, OK Mobility websites or other means that the Lessor considers, the content of which the Lessee expressly declares to be aware of prior to this Contract, in particular those referring to the type of vehicle and type of contract that is entered into between the Parties. All prices shall be indicated and valued in euros (€). The price of fuel will be detailed at the time of signing the Contract between the parties, due to the fluctuation of the price of fuel it is impossible for us to inform in these General Conditions the value of the same.

9. Coverage: The Lessor offers different coverage at different rates; all Groups/Segments have Basic Insurance (CDW) and compulsory and voluntary civil liability (up to €50,000,000), individual accidents and legal defence, with a damage excess, the value of which depends on the category of the vehicle contracted and differentiating the categories into Groups/Segments (specifying these in the particular conditions of the Contract). In the event of not taking out the optional cover (OK PREMIUM COVER VAN), a block of an amount between 1.500€ a 3.500€ depending on the age of the driver and according to the Vehicle Group/Segment, to the Renter's credit card as a pre-authorisation to cover the excess and any possible damage. If Renter returns the vehicle in the same condition as when he/she collected it, the blocked amount will be refunded. In the event of further damage, an administrative damage charge will be levied, regardless of the amount set out in the "Schedule of Prices for Damage, Theft and/or Loss and Related Services".

9.1. Types of Hedges: Roadside assistance: This coverage includes 24-hour telephone service by calling the following telephone number: +34 971 928 603, the change or replacement of the vehicle involved in the mishap, roadside assistance by tow truck, attending the mishap in the shortest possible time in Spanish national territory (not applicable if the said mishap was the result of negligence on the part of the Renter or accident or paralysis of the vehicle due to crimes or offences committed with the vehicle, as specified in points 10.1 and 11). The cost of this service is detailed in the attached Annex. OK PREMIUM COVER VAN: This type of cover includes a reduction of the excess and covers the damage charges contained in the "Table of Prices and Damage, Theft and/or Loss and Related Services", as well as the elimination of the administrative charge for damage management, differentiating between the different Groups/Segments; this service may only be contracted by drivers over 25 years of age. The cost of this service is detailed in the attached Annex. Young Driver: from 18 to 25 years of age, both included. The cost of this service is detailed in the attached Annex. Second driver: An optional extra for a second person to drive the vehicle. The cost of this service is detailed in the attached annex. Third driver: An optional extra for a third person to drive the vehicle. The cost of this service is detailed in the attached annex.

9.2. General Exclusions of the coverages and their corresponding surcharges: All the detailed coverages do not include the following damages to the Vehicle: structural elements, underbody; interior equipment (furniture, installations, water pump, refrigerator, etc.) or exterior, as well as accessories (keys, chains, chairs...) This list is for information purposes only, due to its extension we refer to the "Price Table of Damages, Theft and/or Losses and Related Services" where all possible damages, thefts and/or losses and related services are specified in detail together with their respective prices. Said table is displayed at the disposal of the public at the premises, OK Mobility websites or any other means that the Lessor may consider, the content of which the Lessee expressly declares to be aware of prior to the signing of this Agreement. All prices shall be indicated in euros (€) and shall be those for which any damage, theft, loss and related services are charged in the invoice issued in the name of the Lessee. None of the types of cover will cover damage caused to the insured Vehicle as a result of: war, catastrophes and natural phenomena (hail, blizzards or others), terrorism, riots, or mutiny; actions of the State Security Forces, negligence on the part of the Renter, abandonment, accident or stoppage of the Vehicle due to crimes or infractions carried out with the same and any other activity established in points 10.1 and 11. In no case does the coverage cover personal belongings left, kept or transported in the vehicle. DEPOSIT/BAIL-IN: Regardless of the coverage contracted, a block will be made as a deposit on your card, as a guarantee of the fulfilment of your obligations with OK Mobility, as well as a guarantee of any possible liability arising during the rental period that must be assumed by the Renter. This deposit will be made by means of a block on your card which, if there is no incident related to the rental and/or the vehicle used, the pre-authorised or blocked amount will be released after the end of the contract. The amount of the deposit is established according to the Group/Segment of the vehicle booked with OK Mobility, as well as the coverage contracted.

10. In the event of an accident, criminal act or vandalism (see point 10.1) committed against the Vehicle, Renter is obliged to: A. Report the incident to the police immediately. B. Fill in an accident report according to the official form in the vehicle, indicating at least the registration number, the name and address of the other party as well as the name of the insurer and, whenever possible, the insurance policy number. C. Concisely and accurately describe the accident and, where appropriate, record the names of witnesses. D. Do not prejudge or acknowledge responsibility for the accident. E. Do not leave the Vehicle without taking appropriate measures to protect it from further damage, leaving it locked and without disturbing traffic. F. Immediately report the accident to OK Mobility by calling the emergency telephone number: +34 971 928 603. The lessor will be charged a handling fee for the processing of each accident report. In the event of an accident or criminal act, the lessor shall not be obliged to offer the lessee another rental vehicle. In this situation, the contract shall be deemed to be terminated between the two parties, the Lessor and the Lessee, and the Lessee shall pay all costs arising from the contract to the Lessor. The Lessor may offer a new vehicle, under the current conditions in force at the time indicated, in order to replace the vehicle subject to the accident, criminal act or vandalism. OK Mobility shall not be liable for any damage or damage to goods or objects transported. Exonerating the lessor from any damage or damage resulting from the driving of the vehicle or in case of accident or accident during the rental period. 

10.1 Examples of criminal acts or vandalism committed against the Vehicle are: Theft, robbery or fire of the Vehicle. Theft or robbery of exterior or interior parts of the Vehicle such as wheels, tyres or seats. Theft with force causing damage to the windows or bodywork of the Vehicle. Vandalism against the Vehicle. The above list is for illustrative purposes only and is not exhaustive.

11. Unauthorised use of the Vehicle: Renter shall be obliged to use the vehicle with due diligence and care, respecting current motor vehicle traffic regulations and avoiding, in any case, any situation that could cause damage to the vehicle or to third parties. Likewise, and in any case of non-compliance with the provisions of this point, it shall be understood that unauthorised use has been made. Renter is obliged not to allow the vehicle to be driven by any person other than those authorised in accordance with this contract and must pay the charge for the unauthorised use of the vehicle, and Renter shall be liable for any damage or harm caused to the vehicle or third parties in such a case. Consequently, the lessee shall be fully liable for any damage caused to any part of the vehicle due to unauthorised use of the vehicle. In the event of unauthorised use of the vehicle, the Hirer is obliged to pay all expenses arising from such damage, the specified amount to be charged to the credit card of the Hirer, with the Hirer's full agreement in all respects. The Lessee's signature on the contract shall be deemed to be acceptance of the General and Particular Conditions specified in the contract. Unauthorised use includes, but is not limited to, the following cases cited by way of example: - Participation in competitions. - Illegal racing. - Driving without a driving licence or permit, or without the Lessor's authorisation. - Transfer of the vehicle to a third party. - Pushing or towing any other vehicle. - Driving in places that are not suitable for public transport, such as beaches, car circuits, etc. - Driving on roads that could lead to damage to the vehicle's underbody/crankcase. - Negligent behaviour in the event of warning lights or warning signs on the vehicle's dashboard that the lessee declares to be aware of when signing this contract. - The transport of furniture, except for that which may be expected from a leisure rental. - The transport of persons or goods which directly or indirectly implies a payment to the Hirer (e.g. using the vehicle as an illegal "taxi") - The subletting of the vehicle. - Transporting more persons or more luggage than the number of persons or quantity of luggage authorised for the vehicle. - Transporting luggage on top of the vehicle (it is not allowed to place a roof rack on the vehicle). - Leaving objects in view in the vehicle. - Driving the vehicle in a state of fatigue, illness or under the influence of alcohol, medication or drugs. - Reckless driving. - Driving contrary to traffic regulations. - Driving the rented vehicle by a person not authorised in the contract either as Hirer(s) or additional driver(s). - Driving the vehicle outside the permitted territory, as stated in point 15 of these terms and conditions. - Use of the vehicle after the end of the rental period. - Not to carry a baby and/or child seat if travelling with children under 12 years of age or any person with a height of less than 135 centimetres. - SMOKING INSIDE THE VEHICLE IS PROHIBITED.

12. Infringements: Renter shall be responsible for the payment of fines during the rental period. Renter shall inform Lessor of any fines imposed on Vehicle or driver during the rental period. Renter shall respect the regulations of each municipality/city regarding free camping. In case of free camping (outside the authorised area), the Hirer is responsible for this and the penalty will be borne by the Hirer, excluding the Rental Firm from any liability. The lessee must empty the grey and black water tanks in places designated for this purpose; the lessor shall not be liable for any fines for doing so in places other than those marked by the regulations. The Lessor will always charge a handling fee for the notification and handling of fines for penalties imposed on the Lessee. The payment of fines is not included in any of the coverage that may be contracted. In the event that the authorities retain the Vehicle due to an act or omission on the part of Renter, whatever the cause, Renter shall be liable for and indemnify Lessor for all expenses and loss of profit incurred as a result.

13. Joint and several liability: The Hirer and/or additional drivers shall be jointly and severally liable for all obligations assumed by the Hirer in the Contract and for all legislation applicable to the Contract.

14. Fuel policy: Full/Full: Upon delivery of the vehicle, the lessor is obliged to return the vehicle with a full tank of fuel, and the lessee is obliged to return the vehicle with a full tank of fuel. If the lessor fails to comply with the obligation to deliver the vehicle full, the lessee may demand at the time of collection of the vehicle that it is delivered with a full tank, if not claimed at that time it will be understood that he/she is in agreement and may not claim thereafter. If, on the other hand, it is the lessee who fails to return the vehicle, he/she will be charged a refuelling management fee plus the missing litres up to 100% of the tank.

15. Permitted territory: The vehicle may only be driven within the national territory, the European Union, Andorra and Gibraltar, except Bulgaria, Romania, Albania and the United Kingdom. In the event of cross-border crossings, the Hirer may purchase the INTERNATIONAL Supplement (INT) so that the Hirer, the passengers, if any, and the vehicle itself are covered (provided that normal use is made and not contrary to traffic and circulation regulations). The INT is an optional complement, which can only be purchased if the client has taken out the OK PREMIUM COVER VAN cover. In any case, the Hirer must be aware of the requirements and permits for driving outside the national territory, and must take out the contract. The vehicle may not be taken on board or transported by any means of transport, except with the prior written authorisation of the lessor. We inform you that some of our vehicles have geolocators and if it is detected that they have exceeded the permitted territory, it will be considered a breach of contract, and the lessor may charge the lessee for damages caused, immediately terminating this contract for breach of contract by the lessee and taking appropriate legal action. The cost of this service is detailed in the attached Annex.

16. Mileage: The mileage allowed is 400km per day within the rental period with a maximum of 4,000km per contract. If the Vehicle is exceeded or used at the end of the Contract, an excess mileage charge will be levied.

17. Vehicle Cleanliness: All vehicles are provided with a cleaning kit, and in case of failure to return the vehicle in the same condition in which it was delivered, these will be charged to the Hirer, according to the value of the items and in accordance with the "Price Table for Damage, Theft and/or Loss and Related Services".

The Vehicle will be delivered clean and disinfected, in case the Vehicle is not returned in the same clean conditions (without rubbish, sand, mud or any other type of residue), with the waste water tank empty, the chemical toilet empty, the kitchen utensils clean and the fridge turned off without food inside, an additional penalty will be charged. The cost for this service is detailed in the attached Annex.

18. Extras: The lessor offers service/extra equipment at the costs set out in the enclosed annex. The lessee shall bear the costs in the event of breakage, fire or theft of the components or extras rented by the lessor and which are not included in the basic equipment of the motorhome. The extras may include the following: chairs, tables, kitchenware, refrigerator, etc... The above list is for illustrative purposes only and is not exhaustive.

19. Gas policy: The rental company will deliver the vehicle with a gas cylinder (with a variable level). The cost of the gas cylinder is included in the rental price. If it is necessary to refill the gas cylinders, they can be refilled at petrol stations. The gas cylinders supplied must not be exchanged for others, otherwise an additional penalty will be applied.

20. Payment: All services will be paid in advance by credit card (VISA, MASTERCARD or AMEX), debit card or cash at our premises. For security reasons, a security deposit must be pre-authorised in accordance with the conditions set out in points 9 and 9.2. Payment for bookings via our website can only be made using the credit or debit cards indicated above. The method of collection of the deposit and the excess will only be made by means of the credit card provided to the Lessor by the Lessee or the additional driver who appears and signs the Contract. The return of the excess and Deposit or Preauthorisation in the event that there is no incident with the vehicle, the bank will be ordered to release the excess/deposit automatically at the end of the contract.

21. Currency: The rates established by the Lessor are valued in euros (€), being converted into any other currency using the converter: https://www.google.com/finance/converter, disassociating itself from any conversion error. Payment can be made in all our facilities in the currency contracted, only with the credit cards established in the previous point.

22. Taxes: All prices detailed in the rates include Value Added Tax (VAT). The Lessor is exempt from the payment of any other fees or taxes that any state, regional or local authority may impose during the course of this Contract.

23. Jurisdiction and applicable law: The present contract is governed by all the National Legislation that affects it. The Parties expressly submit to the Transport Arbitration Boards, Courts and Tribunals, for any incidents and issues arising from this contract, except those relating to consumer matters, which shall be governed by the jurisdiction established in their own regulations.

23.1. According to the regulation on online dispute resolution in consumer matters (EU Regulation No. 524/2013), reference must always be made to the EU platform for online dispute resolution. This also applies if there is no willingness to participate in such a procedure.

24. Cancellation policy: All cancellations must be made in writing to the following e-mail address customerservice@okmobility.com indicating the reservation number in the subject line. In the case of non-refundable rates, no refund will be made except for reasons of force majeure (natural catastrophe, war, attacks, death or serious illness of the tenant, their parents, siblings or children), which can be accredited either via the web, email or regular mail.

25. Customer service and complaintsIf you have any suggestions on how to improve our services, please contact us at the following e-mail address customerservice@okmobility.com and also all our facilities have official complaint forms which will be kindly handed out to you upon request to our employees..

26. Framework Agreement: These conditions have the character of a framework contract, being applicable to all rental contracts concluded by the same lessee with OK Mobility.

27. Translation: The Tenant is entitled to receive a copy of these General Terms and Conditions in the official language and this will be stated in the versions of the same drawn up in other languages, informing the Tenant at our premises of which languages are available at that time. In the event of discrepancies, the Spanish version shall be decisive.

28. PRIVACY POLICY. Processing of personal data. According to the RGDP 2016/679, it is informed that the personal data collected here will be incorporated into files owned by OK MOBILITY ESPAÑA S.L.U. The personal data collected will be processed for the processing of the contract and everything related to it. THIRD PARTY DATA. In the event of providing personal data belonging to third parties, you declare that you have the consent of the affected parties to do so, having previously informed them of the content of this privacy policy. COMMERCIAL COMMUNICATIONSI expressly accept that the data contained in the Contract may be transferred to keep me informed, either by e-mail or by any other means, of operational and commercial information and the carrying out of opinion studies on products and services offered by OK MOBILITY ESPAÑA S.L.U. or by the companies that make up OKGroup or entities in the same sector, with which it collaborates, related to the leisure, insurance, financial and automobile sectors. You may consult our privacy policy in more detail on our website. RIGHTS OF THE INTERESTED PARTY. Those affected may exercise their rights of access, rectification, limitation, deletion and opposition by writing a letter accompanied by a copy of your ID card and addressed to the address indicated above or to e-mail: rgpd@okmobility.com. The signature of the Contract by the Tenant shall be deemed to be acceptance of the General and Specific Conditions specified in the contract.

OK MOBILITY: In order to achieve a perfect relationship with our customers and to work on improving our processes and services, we analyse the data obtained through the purchase of the product offered by OK Mobility. This data is then translated into evaluations and reports, as well as customer satisfaction surveys in order to exceed customer expectations and offer an optimal mobility service. The data obtained also allows us to carry out an accurate strategic planning of the company, as well as the setting of objectives and the establishment of a continuous improvement system within the organisation.

Franchises and deposits by group
Group 7.1			Group 7.2
Franchise of €2,500			Franchise of €2,400
A4AS			ZLAS
A4MS
Reduction of the franchise to 85 %, contracting the OK PREMIUM COVER.
Bail			Bail
500 €			400 €

	Name of the extra		Price		Price min.	Price max.
Extras	Children's chair		12.00 €	Per day	12.00 €	100.00 €
	Pet Friendly Kit		24.95 €	By contract
	Scooter		5.00 €	Per day	15.00 €	75.00 €
	Camping Kit Extra		35.00 €	By contract
	Camping Kit Total		50.00 €	By contract
	Snow chains		14.00 €	Per day	14.00 €	70.00 €
Coverage	OK Premium Cover Van Group 7.1		36.00 €	Per day	45.00 €	540.00 €
	OK Premium Cover Van Group 7.2		26.00 €	Per day	35.00 €	420.00 €
	Roadside assistance		5.00 €	Per day	15.00 €	40.00 €
	Wheels and Windscreens		10.00 €	Per day	15.00 €	150.00 €
	Young driver - Group 4		75.00 €	Per day	75.00 €	2,250.00 €
	Second driver		10.00 €	Per day	20.00 €	100.00 €
	Third driver		2.00 €	Per day	5.00 €	40.00 €
	International Supplement		10.00 €	Per day	15.00 €	150.00 €
Charges	Late return charge		45.00 €	By service
	Vehicle abandonment charge		250.00 €	By service
	Out of hours charge		50.00 €	By service	50.00 €	100.00 €
	Administrative damage charge		60.00 €	By service
	Charge for removing identification		50.00 €	By service
	Found object dispatch fee		20.00 €	By service
	Charge for unauthorised use of the vehicle		60.00 €	By service
	Fines management fee		50.00 €	By service
	Excess mileage charge		0.40 €	Per extra km
	Charge for lost or broken chains		60.00 €	By contract
	Charge for not emptying tanks		165.00 €	By service
	Camping Extra kit lost or broken		100.00 €	By contract
	Camping Total kit lost or broken		100.00 €	By contract
	Missing or broken cleaning kit		25.00 €	By contract
	Leaking butane cylinders		50.00 €	By contract
	Fire extinguisher handling charge		50.00 €
Fuel	Refuelling management		25.00 €	By service